Privacy Policy

Ichikawaen (“we,” “us,” or “our”) is committed to protecting your personal data and related information. This Privacy Policy explains how we collect, use, and manage information on our website.

1. Information We Collect

We may collect information such as your name, email address, company name, and the details of your inquiry through contact forms or other communication channels. In addition, this website may automatically collect technical information, including IP addresses, cookies, consent status, browser types, and access logs.

2. Purposes of Use

We use the collected information for the following purposes:

  • Responding to inquiries;
  • Providing information on products, services, documents, quotations, and samples;
  • Communicating regarding business negotiations, the commencement of transactions, and related matters;
  • Improving our website and services;
  • Analyzing website usage and performance;
  • Obtaining, recording, and managing consent for the use of cookies;
  • Preventing unauthorized use, troubleshooting, and ensuring security; and
  • Complying with applicable laws and regulations.
3. Disclosure to Third Parties and Outsourcing

We will not provide your personal data to third parties without your prior consent, except where permitted or required by law. However, we may entrust the processing of information to reliable third-party service providers to the extent necessary for our business operations. We do not sell or share personal data with third parties for their own marketing purposes.

4. Use of External Services

We may use the following external services to operate this website:

  • formrun: For creating contact forms, receiving/managing submissions, and responding to inquiries.
  • Cookiebot: For obtaining and managing cookie consent and displaying cookie-related information.
5. Cookies and Tracking Technologies

This website uses cookies, Google Analytics, and other tools to analyze website usage for the purposes of improving user convenience and understanding traffic patterns. We use consent management tools (such as Cookiebot) to obtain and manage your preferences regarding cookies. You can manage or change your cookie settings at any time through the settings provided on this website. For details on the specific cookies used and how to change or withdraw your consent, please refer to our Cookie Policy / Cookie Declaration.

6. International Data Transfers

Due to the use of external services or other operational factors, the information we collect may be processed in countries outside of Japan. In such cases, we will implement appropriate safeguards in accordance with applicable data protection laws.

7. Retention Period

We retain collected information for as long as necessary to fulfill the purposes outlined in this policy, or as required/permitted by law. Once the information is no longer needed, we will delete or anonymize it in a secure manner. Retention periods are determined based on the nature of the inquiry, the existence of a business relationship, legal obligations, and the necessity for dispute resolution.

8. Security

We implement appropriate technical and organizational security measures to prevent unauthorized access, leakage, alteration, loss, or destruction of personal data.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of access: To request a copy of the information we hold about you.
  • Right to rectification: To request the correction of inaccurate or incomplete information.
  • Right to erasure: To request the deletion of your personal data.
  • Right to restrict or object to processing: To limit how we use your data or object to certain types of processing.
    To exercise any of these rights, please contact us using the information provided below.
10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on this page.

11. Contact Us
For any inquiries regarding this Privacy Policy, please reach out to us via our contact form.